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Company Policies
Grievance Redressal
Compliances
LEVEL 1
Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
You may also register your feedback / complaints online through the website “Contact us” link.
(or)
Contact us at our Toll-Free Number 1800-202-9155 or write to us through the email address: customercare@veritasfin.in
LEVEL 2
If you have not received a satisfactory response at Level 1 within 7 working days, please send an e mail to our Nodal Officer at nodalofficer@veritasfin.in
Name: Ms. Nisha Ramona U
Address:
Veritas Finance Limited (formerly known as Veritas Finance Private Limited),
SKCL Triton Square, 6th Floor, Unit # C3 – C7,
Thiru Vi Ka Industrial Estate, Guindy, Chennai-600 032.
Email: nodalofficer@veritasfin.in
Phone no: 044 46610980
Since this is an escalation to the Nodal officer, giving a first call resolution on the phone might not be possible.
LEVEL 3
If you have not received a satisfactory response at Level 2 within 7 working days, please send an e mail to our Principal Nodal Officer at principalnodalofficer@veritasfin.in.
Name: Mr. Dheeraj Mohan
Address:
Veritas Finance Limited (formerly known as Veritas Finance Private Limited),
SKCL Central Square 1, South and North Wing, 7th Floor,
Unit # C28 – C35, CIPET Road, Thiru Vi Ka Industrial Estate, Guindy, Chennai-600 032.
Phone no: 044 46610981
Email: principalnodalofficer@veritasfin.in.
Since this is an escalation to the Principal Nodal officer, giving a first call resolution on the phone might not be possible
LEVEL 4
If your complaint remains unresolved/ response not satisfied at bank level within a month of lodging the complaint with bank, then you can write to Ombudsman.
Contact Ombudsman:
Address:
Officer-in-Charge Centralised Receipt and Processing Centre Reserve Bank of India Central Vista,
4th Floor, Sector 17 Chandigarh – 160017
Tollfree: 14448;
For Integrated Ombudsman Scheme.. click here
